We want to hear from you. Let us know how we can help! Returns | Back Orders | Wholesale Program | General FAQ Customer Service & Warehouse Operations:
Monday - Friday: 8am - 4pm Pacific Time Spokane Showroom:
Thursday: 11am - 5pm,
Friday: 11am - 5pm,
Saturday: 11am - 4pm
(Monday - Tuesday: online order pickup - see details in pickup email) See Holiday Schedule Exceptions
Online Support CasesOnline Support, Back Orders, Product Questions, Etc.
Official hours for online customer support are 8am - 4pm Pacific time, Monday through Friday. However, our customer service is currently operating remotely (aka from home) so you may notice occasional email replies to urgent issues over the weekend, too.
For fastest help, please email us (reply to an order confirmation, e-mail newsletter, etc.) or submit a support case -- we will contact you back in the order we receive your info. Whether you call or email, please provide details about what you need help with, so we can research it before we call/email you back.
Also, keep an eye on your email for important messages about backorders, PayPal, shipping issues, etc. ☆ Cases are the best method for complicated or urgent issues! Cases go right to our CSR dashboard so we see them right away! ☆ - Log into your account (or create an account).
- Click Cases then click Submit New Case
- Fill in the fields provided, then click Submit.
We will respond as soon as possible during business hours. We valiantly attempt to accomplish every order change you request, but sometimes (especially on a busy Monday, or after a 3-day weekend), your order may ship before we get a chance to adjust it.
Need to send us an image? After you submit a case, you'll receive an auto-response. Reply to it, and attach your image(s) to your reply -- just be sure you don't edit the email subject line! As long as you keep the default subject line, your images will immediately attach to your case.
Phone Support1 (800) 366-2156 toll free
1 (509) 252-2900 We have a small, but dedicated customer support crew. For safe social distancing, our customer service is operating remotely most hours, so for fastest help, please email us (reply to an order confirmation, e-mail newsletter, etc.) or submit a support case. (Phone calls may take up to a week before we are able to return your call.)
We understand that this isn't perfect, but please note that cussing out our support crew is NOT the quickest or most efficient way to get help.
Contact UsUse this form to send us a brief message. 999-character limit. We will respond as soon as possible during business hours. >> For longer messages >> fastest response >> or to send an image >> submit a case instead:
Log into your account (or create an account) and go to Account > Cases > Submit New Case. Please note this "quirk" with the form below: If you send multiple messages with the form below, each one will over-write (erase) your last message to us. For complicated or urgent messages, submit a case instead (see above).
To Mail or Fax an OrderPlease use our print order form. Fax: 509-838-2602(yes - our fax line does work! Feel free to fax in an order, and be sure to watch for a confirmation fax back -- especially if you are ordering from a vintage catalog instead of checking items online.) Mailing & Delivery Address:- Effective April 2020, our new address is:
Rings & Things
1011 E 2nd Ave #6
Spokane, WA 99202
USA
Normal HoursWe are located in the Pacific Time Zone (PT), 3 hours behind the East Coast of the United States, and 7-8 hours behind UTC/GMT. Spokane Showroom:
Thursday: 11am - 5pm,
Friday: 11am - 5pm,
Saturday: 11am - 4pm Sales, Customer Service & Warehouse Operations:
Monday - Friday: 8am - 4pm Pacific Time
2023 Holiday Closures • May 28-30: Memorial Day Weekend
• July 2-4: US Independence Day Holiday
• September 3-5: Labor Day Weekend
• November 24-27: Thanksgiving Holiday
• December 24 - 25 Closed for Christmas Holiday
• December 31 - January 1, 2024: Closed for New Year's Holiday |